• Each session is six (6) half (½) hour classes.

    • Times are on a 1st come, 1st served basis. While we make every effort to remind you it is time to re-register, it is ultimately your responsibility to secure your spots well in advance to avoid losing them.

    • You will have 6 months to use your make-up(s). When you cancel your lesson, your spot becomes available for any other student to book one of their make-ups. You, in turn, will do the same. Make-ups do NOT have to be completed with your child’s teacher. In fact, we highly recommend you try other teachers. This allows the possibility of developing a relationship with a different teacher, while benefitting from his/her style and techniques. Make-ups are the customer’s responsibility, so try to book sooner rather than later, to keep within the 6 month period. The more proactive you are, the easier it will be to use your make-ups.

    • Yes, you can cancel a class. Make-ups are granted no matter what the reason, as long as you cancel by 9am the morning of your class. Make-ups are good for 6 months.

    • Re-register as soon as possible! It is even recommended that re-registering should be done after the 1st or 2nd class. Keep in mind that we have a 1st come, 1st served registration policy; so, in order to help secure your day and time, it is important to be aware of your own future schedule. Most of our students swim year-round.

    • Swimming is an important lifesaving trained skill and the best way to protect your child from the very real dangers pools and any open body of water can present. Year-round swimming benefits your child by building muscle, aiding coordination, and developing and retaining lifesaving water safety skills.

    • In an effort to keep our pools safe and sanitary, all children under the age of 4 must have 2 cloth re-useable swim diapers or a combination of a cloth swim diaper along with trunks or a bathing suit with the swim diaper built-in. Even if potty-trained, accidents can happen. Disposable swim diapers are not permitted.

    • We will make every effort to maintain consistency with your child’s teacher. However, scheduling conflicts or illnesses do sometimes occur and you may be given a substitute teacher. By working with your child, the substitute can give you a fresh prospective of your child’s progress.

    • Please remember that this is a new experience and it will take some time for your child to adjust. Saf-T-Swim and you, as the parent, must become partners, with a mutual goal to get your child to become comfortable and responsive to the water in a positive way. Even if your child is crying, keep in mind that they will still be learning. Similar to learning your ABC’s and 1,2,3’s, learning to swim takes patterning and repetition. Our teachers are trained to work through the tears while making each lesson both fun and productive.

    • Each lesson is ½ hour long and students usually attend 1-2 times per week.

    • Saf-T-Swim will focus on life-saving water safety skills, how to respond positively to the water and how to be safer near any open body of water. As the student progresses other developmental swimming skills and strokes will be taught.

    • Every child is different and will learn at his/her own pace; age, fears, anxieties, and consistency will all play a role.